Our Returns Policy
We are sure that they will love your choice, however, to allow for the purchase of gifts, all full-price purchases made from the 18th of November to the 24th of December 2024 can be exchanged in-store and online purchases returned online until the 7th of January 2024.
In addition to your statutory rights, we offer the following options if you wish to return an item because you changed your mind or purchased an incorrect size and the product doesn’t fit.
For any full price product purchased in-store we will offer an exchange, credit note or refund, within 30 days of purchase. Sale and outlet products purchased instore, are available for exchange only.
Online and Store to Door* purchases for both full price and sale products can be returned in-store for an exchange, credit note or refund.
For all returns, proof of purchase will need to be provided, and the product(s) must be in their original condition with tags attached.
Returns cannot be offered on gift-cards, personalised items, facemasks, hosiery, underwear, swimwear and jewellery.
Purchases made using a gift card, pre-paid Visa or Mastercard, will be available for in-store exchange, or alternatively the funds can be re-issued on a company branded gift card.
Nothing in this policy is intended to detract from your statutory rights that may apply if there is a problem with a product.
HOW TO PLACE A RETURN
Via Post Get started
Step 1. Easily return your parcel with Australia Post.
Alternatively, fill and print out the ‘ Return by Post
If the Return by Post form is incomplete or not included with your return, the return may be returned to sender.
Step 2. Post your parcel to our Online Returns Warehouse
Postage costs for the "return to online" return option are non-refundable under this returns policy.
Step 3. Your return will be processed within 2 weeks of receipt
When your return is processed, we will send you an email to confirm that your refund has been processed.
In-store Return:
Bring your item(s) and the store receipt/tax invoice or online order confirmation email as proof of purchase to one of our standalone stores. Our store team members will happily offer one of the below options, so long as your return meets our policy requirements.
- Refund: The product can be returned for a refund to the payment method originally used for purchase.
- Instant Product Exchange: The product can be returned for an instant product exchange for a product of the same price or by paying the difference, a product of a higher price.
- Returns/Gift Card: The product can be returned for a refund to a returns/gift card.
INFORMATION
Faulty Products
If you believe your item may be faulty or not as described, you are entitled to request an exchange or refund upon inspection by a Commonry staff member. All products must undergo an inspection to clearly identify the fault before a resolution is provided.
Commonry reserves the right not to accept the return of a faulty product where we inspect the product and reasonably assess that the fault is a result of:
- Damage caused by neglect or misuse (for example, treatment inconsistent with the product's care instructions or wash guide); or
- Usual wear and tear following use of the product.
You can arrange an inspection of your garment by heading into any of our standalone Commonry stores for an assessment. Alternatively, you can arrange an inspection via post to our online facility. Please contactCustomer Care
for further information.
Final Sale Products
Items marked as 'No Returns' at the time of purchase cannot be returned for refund or store credit, unless deemed as faulty.
Afterpay Purchases
In accordance with the Commonry returns policy, Commonry Online purchases paid with Afterpay can either be returned to the Commonry Online returns warehouse for a refund to their respective account, or in-store at one of our standalone Commonry stores.
International Purchases
International purchases can be sent back to our online returns facility at your own cost (unless faulty or not as described). Please contact our customer care team for more information.
Department Store Products
Commonry products purchased at a department store (also known as concession store) are subject to the department store's returns policy. Please contact the department store to confirm their returns policy.
TERMS & CONDITIONS
[1] Full price products (also known as "white sticker") includes Full Price products purchased during promotional events (such as a time-limited store wide discount event).
[2] Commonry Stores: Sale and Outlet products are identified by their "red sticker". Commonry Online: Sale and Outlet products are identified by their advertisement in the "Sale" or "Outlet" categories.
[3] Return options are only available at Commonry Stores in the same country as the Purchase Location which stock the same class or category of product that you would like to return.
[4] If your purchase is eligible for a refund, the same payment used for the purchase, must be used for the refund. You must present photo identification at the time of refund. Your photo identification and the cardholder or account name associated with the payment used must match. If this is not possible, a Returns/Gift Card will be issued for the refund amount.
[5] Commonry is not liable for the in-transit damage or loss of products returned by post to Commonry Online Returns. Commonry recommends that you only use post services with insurance and tracking. Please allow two (2) weeks for your return to be processed once received by Commonry Online returns.
[6] Delivery fees for Commonry Online purchases and postage costs for the "return to online" return option are non-refundable under this returns policy.
